Careers

Administration Department

Office Manager

• Review clerical records to ensure completeness, accuracy, and timeliness
• Coordinate activities and schedules of office staff with each department
• Assists in monthly closings
• Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order

Deal Processor

• Process car deals and all bank paperwork
• Balance debits and credits for calculations on Deals
• Works with sales department to obtain or correct all required documents
• Verify information on bank documents

Payroll/HR Coordinator

• Compile payroll data
• Prepare and issues paychecks Prepare periodic reports of earnings, taxes, and deductions
• Prepare/file all hiring and termination paperwork including COBRA letters
• Maintain records for vacations and sick-day eligibility

Warranty Clerk

• Processes all warranty claims to ensure compliance with the Manufacturer(s)

Accounts Payable

• Post invoices
• Reconcile statements
• Disburse checks
• Balance statements and finalize data

New Car Inventory Manager

• Manages the new vehicle allocation and dealer trades of all new vehicles.
• Ensures there is a strong mix in our inventory and that every vehicle goes through a pre-delivery inspection.

Used Car Inventory Manager

• Stocks in and processes all trade-in and auction used vehicles
• Ensures that the safeties, merchandizing, and stickering of the vehicles for the lot are completed.

Photographer

• Takes photos of all new and used vehicles and then posts them into our inventory management system.

Marketing Assistant

• Assists with the production of all traditional and digital marketing initiatives to promote the dealership

Sales Department

Receptionist

• Answer dealership group phones
• Greet and receive prospects and customers
• Direct customers to the correct department
• Does varies office tasks as needed.

BDC Sales Representative

• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned

Sales Consultant

• Offer assistance or direction to any customer who enters the dealership
• Assist customers in making a purchase decision by asking questions and listening carefully to their responses and needs
• Explain product performance, application, and benefits to prospective customers

BDC Manager

• Develop and execute outbound internet and phone campaigns
• Maintain sales and service forecasts
• Ensure all leads are followed up with in a timely manner
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership's goals

Finance Manager

• Develop a comprehensive menu selling process to maximize the finance department's overall profitability and product penetration
• Track portfolio with lenders
• Review and inspect the flow of the department's paperwork on a daily basis to ensure a timely turn around on all deals
• Ensure all deals are fully compliant with local, state, and federal guidelines

Sales Manager

• Hire, train, and manage a team of automotive salespeople
• Coach salespeople on best practices for closing deals and provide guidance to improve sales performance
• Set sales goals, track progress, and manage team to achieve and exceed those quotas

Service and Parts Department

Porter, Detailer, Lot Attendant

• Clean and detail vehicles
• Inspect each finished product
• Clean areas of the dealership as needed
• Help maintain the lot

Technician

• Perform work specified on the repair order with efficiency and in accordance with dealership
• Test drive vehicles, and test components and systems, using diagnostic tools and special service equipment
• Diagnose, maintain, and repair vehicle automotive systems

Parts Rep

• Oversee the parts sales process from start to finish
• Work with parts manager to locate any parts not in stock
• Complete special order part request for the customer
• Communicate with customer on parts status

Service BDC Rep

• Calls customers to schedule appointments for routine maintenance, warranty concerns, recalls, and declined maintenance.

Service Advisor

• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle

Service Manager/Service Director

• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Parts Manager

• Forecast goals and objectives for the parts department
• Hire, train, and monitor the performance of all parts department staff
• Maintain inventory consistent with the requirements of the various departments
• Create pricing guidelines for customer categories

Body Shop Manager

• Manage customer expectations
• Ability to manage others
• Ensure work is performed efficiently and accurately
• Participate in all required training programs, certifications, school courses and events
• Ensure all tools and equipment are used safely and accurately
• Respond to safety concerns immediately
• Perform as a mentor to body shop employees
• Strong writing and communication skills;
• Experience with CCC One Estimating System;
• Three+ years experience in the automotive industry (specifically in service and repairs);
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume;